Terms & Conditions

These terms apply to every purchase made on mastij.ro from MASTIJ CONCEPT SRL, CUI 33733032, Reg. Com. J16/1657/2014, registered office Calea Unirii 70, Craiova, Dolj. By placing an order you accept them.

Orders

An order is confirmed when the payment is accepted and you receive our confirmation e-mail. If a piece becomes unavailable after you order it, we will tell you and refund the full amount.

Prices and payment

Prices are shown in Romanian lei (RON). Payment is made by card through Stripe. The invoice is sent by e-mail.

Delivery

Delivery terms and costs are described on the Shipping & Returns page.

Right of withdrawal

Under Government Emergency Ordinance 34/2014 you may withdraw from the purchase within 14 days of receiving the piece, without giving a reason. The piece must be returned unworn, with its labels. Pieces made to your measurements or personalised for you (including bridal gowns) are excluded from this right.

Disputes

For any complaint, please write to us first at contact@mastij.ro. You may also turn to the National Authority for Consumer Protection (ANPC) or to the European online dispute resolution platform (SOL).