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Showroom

Shipping & Returns

Shipping

In-stock pieces are delivered within 3 days of your order; made-to-measure suits take 12–14 days. In Romania we deliver with FAN Courier, for a fixed 50 RON per order, or you can collect your order from our showroom at Strada Icoanei 58, with no shipping cost. Bridal gowns are delivered on the date agreed at your fitting.

For delivery outside Romania (DHL), please write to us before ordering.

Every order is checked and packed by hand at the atelier. You receive an e-mail with the tracking number when it leaves Icoanei 58.

Returns

In-stock pieces can be returned within 14 days of delivery, unworn and with all tags attached, for a different size or a refund. Return shipping is paid by the customer. Made-to-measure and customised pieces cannot be returned.

To return a piece, write to contact@mastij.ro with your order number. Your refund will be credited to the original payment method within 14 days of receiving the piece back.

Exchanges

  • We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.
  • It is only possible to exchange the same item for a different size. We cannot exchange items for a different colour or a different item altogether.
  • Please be aware that we can only exchange the same item for a different size once.
  • Merchandise must be returned in one parcel. We reserve the right to refuse multiple returns from one order sent at different times.
  • We can only accept exchanges from the country to which an order was originally shipped. Otherwise, the exchange is not free of charge (import and shipping fees will be charged at your own expense).
  • Delivery fees are not refunded for exchanges.
  • Customised items cannot be returned.

Bridal and made to measure

Bridal gowns and pieces made to your measurements are created for you alone, so they cannot be returned. Fittings and adjustments are included and agreed with you at the atelier.

Payment

Prices are in RON. Payment is made by card through Stripe (Visa, Mastercard, Apple Pay, Google Pay); card details never reach our website. The invoice is sent to you by e-mail after your order is confirmed.